Returns & Exchanges
Last Updated: January 20, 2026
Contact: support@vortora.site | +1 (251) 530-5624
Address: STOCK UP LLC, 18425 N Villa Bella Dr, Surprise, AZ 85374
We strive to ensure your satisfaction with every purchase from STOCK UP LLC (vortora.site). Please review our policy below:
1. Return Eligibility
You may request a return if:
The item is unused, in its original packaging, with tags/labels intact.
The request is submitted within 30 days of delivery.
The product is defective, damaged during shipping, or incorrect (wrong item/size/color).
Exceptions: Non-returnable items include digital products, custom-made goods, and personal care items (e.g., cosmetics).
2. Refund Process
Inspection Required: Returns must be received and inspected before approval.
Refund Method: Approved refunds will be issued to the original payment method.
Timeline: Refunds typically process within 3–7 business days (varies by bank/payment provider).
3. Non-Refundable Situations
We cannot issue refunds for:
Returns initiated after 30 days of delivery.
Items damaged due to customer misuse, modification, or improper care.
Final sale items (e.g., clearance, discounted promotions).
Original shipping fees (unless the error was ours).
4. How to Initiate a Return
Email Us: Contact support@vortora.site with:
Your order number.
Reason for return.
Photos of damaged/defective items (if applicable).
Instructions: Our team will reply within 48 hours with a return address and shipping guidelines.
Ship Back: Securely package the item and include all original accessories. We recommend using a trackable shipping service.
